Privacy Policy

We collect several different types of information for various purposes to provide and improve our Service to you. This Privacy Policy applies to all users of our applications, websites, services, or products (“Applications”), unless covered by a separate privacy policy. Please carefully read this Privacy Policy thoroughly to ensure that you understand our data processing practices. Unless otherwise defined, all capitalized terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms of Use.

Types of Data Collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Information includes, but not limited to, your full name, your identity card numbers, type of identity card you can use for registration, address, gender, place and date of birth, occupation, your images / profile pictures, nationality and/or biometric data.

Information obtained from you or from your mobile device directly

When you register and create an account with us using the Application, you have to provide us with certain Personal Information which includes: your name, physical address, e-mail address, your phone number, your images / profile pictures, and/or password that you will use to access the Application after the registration process. If you are using the Application as a service provider, you have to provide us with additional Personal Information as part of the service provider on boarding process. This would include details your bank account for the purposes of receiving fees.

When you use the Application, you have to provide us with relevant information as may reasonably be required by us in order for the Application to function, for example:

  • If you are using the Application as a user, you will need to provide us with information as to the type of service you seek, and details as to the pick-up and/or delivery of the services.
  • If you are using the Application as a service provider, in order for the Application to work, you will need to provide us with the needed information on the services in which you are able to accept orders for the defined time, and details as to your current, and after an order for a service placed by a user is accepted by you as the service provider, you may need to provide us with other data that we need to manage the Application and ecosystem, and to monitor overall usage of the Application.
  • If you utilize and/or when a payment or transfer is made through the electronic money and/or electronic wallet facility provided by us, if you are the payer, you will provide to us information relating to the utilization, payment or transfer, including but not limited to the transfer and/or payment receiver details, the amount of payment paid, the type of payment used, the name of the issuer of that payment, the name of the account holder for that payment account and the registered identification number of the payment account.

Use of Data

  • to identify you and to register you as a user and to administer, verify, deactivate, or manage your account as such
  • to facilitate or enable any verification as we may in our discretion consider necessary before the service provider provide you with the services or before we register you as a user, including Know Your Customer (KYC) process;
  • to enable service providers to provide you with such of the services as you have requested;
  • to process and facilitate orders and payment transactions made by you;
  • to communicate with you and to send you information in connection with the use of the Application;
  • to notify you of any updates to the Application or changes to the services available;
  • to process and respond to enquiries and feedback received from you;
  • to maintain, develop, test, enhance and personalize the Application to meet your needs and preferences as a user;
  • to monitor and analyze user activities, behavior, and demographic data including trends and usage of the various services/features available on the Application;
  • to offer or provide services from our affiliates or partners; and
  • to send you direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions.

Retention of Personal Information

Your Personal Information will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorized by Applicable Law. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes.

Please note that there is still the possibility that some of your Personal Information might be retained by the other party (including by the service provider, if you are the user; or by the user, if you are the service Provider) in some manner. Information relayed through communications between users and service providers made other than through the use the Application (such as by telephone calls, SMS, mobile messaging or other method of communication) may also be retained by some means. We do not authorize and encourage the retention of Personal Information by such means and we have no responsibility to you for the same. We shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and Affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorized retention of your Personal Information.

Personal Information Storage

The Personal Information that we collect from you may be stored at, transferred to, or processed by third party service providers. We will use all reasonable endeavors to ensure that all such third-party service providers provide a level of protection that is comparable to our commitments under this Privacy Policy.

Your Personal Information may also be stored or processed outside of your country by personnel who work for us in other countries, or by our third-party service providers, vendors, suppliers, partners, contractors or Affiliates. In such a case, we will ensure that such Personal Information remains subject to a level of protection comparable to what is required under the laws of your country (and, in any event, in line with our commitments in this Privacy Policy).

Security of Your Personal Information

Confidentiality of your Personal Information is of utmost importance to us. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use or disclosure by unauthorized individuals and against unlawful processing, accidental loss, destruction and damage or similar risks. Unfortunately, the transmission of information via the Internet is not flawless or completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information which you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for keeping your account details confidential and you must not share your account details, including your password and One Time Password (OTP), with anyone and you must always maintain and fully responsible on the security of the device that you use.

Changes to This Privacy Policy

We may review and amend this Privacy Policy at our sole discretion from time to time, to ensure that it is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Policy, we will notify you of any such amendments by means of a general notice published on the Application and/or website, or otherwise to your e-mail address set out in your account. You agree that it is your responsibility to review this Privacy Policy regularly for the latest information on our data processing and data protection practices, and that your continued use of the Application or website, communications with us, or access to and use of the services following any amendments to this Privacy Policy will constitute your acceptance to this Privacy Policy and all of its amendments.

Acknowledgment and Consent

By accepting the Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and you accept all of its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Policy.

In circumstances where you provide us with Personal Information relating to other individuals (such as Personal Information relating to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained such individual’s consent for, and hereby consent on behalf of such individual to, the collection, use, disclosure and processing of his/her Personal Information by us.

You may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. You may also withdraw your consent for us to send you certain communications and information via any “opt-out” or “unsubscribe” facility contained in our messages to you. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services provided. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.

Third Party Platforms

The Application, website, and Marketing Materials may contain links to websites that are operated by third parties. We do not control nor accept liability or responsibility for these websites and for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Please consult the terms and conditions and privacy policies of those third-party websites to find out how they collect and use your Personal Information.

Advertisements contained on our Application, website, or Marketing Materials operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

How to Contact Us

If you have any questions regarding this Privacy Policy or you would like to obtain access and/or make corrections to your Personal Information, please contact us at dhs.sentosa@gmail.com.